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FAQ

Common questions about your AC / Heating / Duct Cleaning answered by our specialists.

Fan Coil

What is fan coil maintenance?

Fan coil maintenance consists of checking the heating or cooling (depending on the season) to ensure its working properly, cleaning the coils to ensure proper airflow and vacuuming the condensate pan to minimize the risks of floods.

Duct Cleaning

What is dryer duct cleaning/maintenance?

Dryer and bathroom duct cleaning consists of cleaning the ducts, inside the dryer and the booster fan.

FAQ
Heat Pump

How often should
I replace my filter?

Filters for your heat pump should be replaced every 3 months.

Heat Pump

What is
Heat Pump Maintenance?

Heat pump maintenance consists of checking the unit to ensure heating and cooling is working properly, cleaning the coils to ensure proper airflow and vacuuming the condensate pan to minimize the risks of floods.

Fan Coil

How often should
I replace my filter?

Filters for your fan coil should be replaced every 3-4 months.

Nest Thermostat FAQ
Duct Cleaning

How often should I clean my dryer and bathroom ducts?

We recommend you clean your ducts at least once every two years.

Heat Pump

What do I do when my heat pump coil
is freezing?

Immediately turn off your heat pump and call a service technician to perform diagnostics.

Fan Coil

I am not getting any heating or cooling. What could be the possible reasons?

The most common issue is due to water flow restriction to the coils.

Fan Coils Fan
Duct Cleaning

Why do I need to run my dryer 2-3 times in order for my clothes to dry?

If your dryer requires you to run it multiple times before your clothes dry it means that either your ducts or plugged, secondary lint trap (located above the dryer) hasn’t been cleaned or your booster fan needs to be replaced.

Heat Pump

Do I have heating and cooling all year round?

Yes, with most heat pumps you will have control of your heating and air conditioning all year round.

Fan Coil

Do I have heating and cooling all year round?

It depends on whether you have a two or four pipe system. Most buildings are a two pipe system, however many of the newer units have a backup electric heater which can be used all year round.

Heater
Duct Cleaning

How often should
I clean my lint traps?

The secondary lint trap should be cleaned every 1-2 months.

Heat Pump

Who is responsible for the maintenance and repairs of my heat pump?

The maintenance and repair of heat pumps in most condominiums is the responsibility of the unit owner, however many condominiums will provide the maintenance 1-2 times a year. Please review your condominium declaration.

Fan Coil

Is it ok to place furniture in front
of the fan coil unit?

No, it is very important to ensure that there is nothing in front of the fan coil restricting the return airflow.

Energy Efficiency
Heat Pump

How do I know if my heat pump is still under warranty?

Most heat pumps are under warranty for 2 years. It is best to contact your property manager.

Heat Pump

Is it ok to place furniture in front of
the heat pump unit?

No, it is very important to ensure that there is nothing in front of the heat pump restricting the return airflow.